Shipping policy
Shipping Policy
Effective Date: 3 August 2026
At My Butchers Block, we take great care to ensure your order arrives safely and as quickly as possible. This Shipping Policy explains how we process, dispatch and deliver orders placed through www.mybutchersblock.co.za.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been received and confirmed.
Orders placed on weekends or South African public holidays will be processed on the next business day.
During busy periods, including promotions, public holidays or peak trading seasons, processing times may be slightly longer. If this happens, we will do our best to keep you informed.
Orders are only processed once full payment has been received.
2. Shipping Rates
Standard Shipping (South Africa)
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R109 nationwide
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FREE on orders over R1,000
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Estimated delivery: 3–5 business days
Express Shipping (South Africa)
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R450
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Estimated delivery: 1–3 business days
Shipping costs are displayed during checkout before payment is completed.
3. Delivery Areas
We currently deliver within South Africa only.
Unfortunately, we do not currently offer international shipping.
If this changes in the future, this Shipping Policy will be updated accordingly.
4. Delivery Timeframes
Estimated delivery times begin once your order has been dispatched.
While most deliveries arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:
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Severe weather
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Road closures
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Public holidays
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High courier volumes
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Industrial action
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Load shedding
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Remote delivery locations
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Events beyond our reasonable control
Delivery timeframes are estimates and are not guaranteed.
5. Tracking Your Order
Once your order has been dispatched, you will receive an email containing your courier tracking information.
You can use this tracking number to monitor your parcel's progress directly through the courier's tracking system.
If you do not receive your tracking email within three business days of placing your order, please contact us.
6. Delivery Address
Please ensure your delivery address and contact details are correct before completing your order.
We cannot be held responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.
If an order needs to be redirected or re-delivered due to incorrect information, additional courier charges may apply.
7. Delivery Attempts
Our courier partners may attempt delivery more than once.
If delivery cannot be completed because:
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nobody is available to receive the parcel;
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the address supplied is incorrect;
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access cannot be obtained; or
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the parcel is not collected from the courier depot,
the parcel may be returned to us.
Any additional shipping costs for re-delivery will be the responsibility of the customer.
8. Delivery Inspection
Please inspect your order as soon as it is delivered.
If:
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your parcel appears damaged;
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products are missing;
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you received the incorrect item; or
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the packaging appears to have been tampered with,
please notify us within 7 days of delivery.
Where possible, please include:
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photographs of the packaging;
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photographs of the damaged product;
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your order number; and
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a brief description of the issue.
This allows us to investigate the matter with the courier as quickly as possible.
9. Damaged Parcels
If your order is damaged during transit, we will work with the courier to investigate the claim.
Depending on the outcome, we may:
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replace the damaged product;
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replace the damaged part of the order; or
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provide an appropriate refund where required by applicable law.
10. Lost Parcels
If your tracking information indicates that your parcel has been lost, please contact us as soon as possible.
We will investigate the shipment with the courier.
Once the courier has confirmed that the parcel has been lost, we will either:
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send a replacement; or
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issue a refund,
depending on product availability and your preference where appropriate.
11. Shipping Restrictions
Some remote or outlying areas may require additional delivery time.
Certain large or oversized products may require special courier arrangements or incur additional shipping charges.
If additional shipping charges apply, we will contact you before dispatching your order.
We do not deliver to P.O. Boxes.
12. Risk and Ownership
Ownership of the goods passes to you once full payment has been received.
Risk in the goods passes to you once the products have been delivered to the delivery address supplied by you or accepted by your authorised representative.
Nothing in this policy limits any rights you may have under the Consumer Protection Act.
13. Delays Beyond Our Control
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
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extreme weather;
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strikes;
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riots;
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civil unrest;
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government restrictions;
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courier disruptions;
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supplier delays;
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power failures;
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telecommunications failures; or
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natural disasters.