Refund policy

Returns & Refunds

 

30-day return window. Items must be unused, in original condition and packaging with all tags, labels, and accessories.

How to return:

1. Email us at wecare@mybutchersblock.co.za with your order number and brief description of why you're returning
2. We'll send return instructions
3. Ship the item securely in original packaging
4. Once received, we'll inspect it within 5 business days to confirm it meets eligibility criteria
5. Approved refunds process within 7 business days to your original payment method

Refund amounts:

• If item is NOT defective: Full refund minus R150 handling fee. You cover return shipping costs (trackable/insured shipping recommended)
• If item IS defective: Full refund with no handling fee deducted. We cover return shipping costs

Refunds may take additional time to appear in your account depending on your payment provider.

Non-refundable items:

• Gift cards
• Custom or personalised products
• Sale or discounted items

Exchanges

We replace defective products (poor workmanship) or items damaged on delivery at no cost to you, including return shipping.

Damaged or Defective on Arrival

Notify us within 7 days of receiving your order with photos showing the damage. We'll cover return shipping and arrange replacement or full refund (no handling fee deducted).

Warranty (12 months)

Covers manufacturing defects in materials and workmanship under normal household use. Applies to products purchased directly from My Butchers Block or authorized retailers.

Covers:

• Cracks, splits, or breaks from manufacturing defects
• Hardware issues
• Defects affecting functionality under normal use

Does NOT cover:

• Normal wear and tear (scratches, dents, cosmetic marks)
• Improper use, care, or storage (water damage, excessive heat, prolonged sunlight exposure)
• Accidental damage, misuse, or neglect
• Modifications or alterations by customer
• Commercial use
• Custom engraving or customised products (final sale—cannot be returned)
• Natural wood variations (grain, colour, tone, texture, minor size variations within tolerance are inherent to natural materials and are not defects)

To claim:

Email wecare@mybutchersblock.co.za with "Warranty Claim" in subject line. Include:

• Full name and contact details
• Proof of purchase (receipt or order number)
• Detailed description of the issue
• Clear photos or videos showing the defect

Our team will review and determine if the product qualifies for repair or replacement.

If approved: We'll repair or replace the product at our discretion, at no cost to you. Return shipping for approved claims is covered by My Butchers Block.

For gift purchases: Warranty claims must be initiated by the original purchaser (proof of purchase required).

Natural Wood Products

All My Butchers Block products are handcrafted from natural acacia and Knysna Blackwood. Variations in grain, tone, colour, texture, and pattern are expected and inherent to natural wood. Minor size variations within tolerance may occur due to wood movement and handcrafted nature. These are not defects and do not affect quality, durability, or functionality. Warranty claims will not be accepted for natural variations.

Gift Cards

Gift cards are:

• Valid indefinitely from purchase date
• Non-exchangeable and non-refundable
• Non-redeemable for cash or alternatives
• Only redeemable for products at mybutchersblock.co.za
• Remaining balance carries to future orders

My Butchers Block is not responsible for lost or stolen gift cards.

Limitation of Liability

Our liability is strictly limited to repair or replacement of the defective product under this warranty. We are not responsible for any incidental or consequential damages arising from product use.

Questions? Contact wecare@mybutchersblock.co.za